Return Policy 

At CarvingTree.art, we take pride in delivering high-quality custom products. Because many of our items are made to order, our return policy is as follows:
 

Custom & Personalized Items

All custom, engraved, or personalized items are final sale and are not eligible for return or refund, unless:
 

• The item arrives damaged, defective, or
• There is an error on our part (incorrect engraving, wrong item, etc.)
   

Non-Custom Items

Non-personalized products may be returned within 14 days of delivery if:

• The item is unused and in original condition
• The item is returned in original packaging

Damaged or Incorrect Orders

If your order arrives damaged or incorrect, please contact us within 5 days of delivery with photos. We will:
 

• Replace the item at no cost, or
• Issue a full refund

Return Process

To initiate a return, contact us at [your email] with your order number. If approved:

• Customers are responsible for return shipping unless the item is defective or incorrect
• Returns must be shipped within 7 days of approval

Refunds

• Approved refunds are issued to the original payment method within 5–10 business days
• Original shipping costs are non-refundable
   

Non-Returnable Items
 

• Custom or personalized products
• Final sale items
• Gift cards
   

A restocking fee of up to 10% may apply to eligible returns and will be disclosed prior to return approval.